Frequently asked questions

Yes. We work with all major insurance companies in Azerbaijan. Bring your policy details and, if you already have one, the claim number. We document the damage with photos, prepare a detailed estimate for the insurer and agree the repair directly with your adjuster. You only pay your deductible, if your policy has one.

An inspection and estimate at our shop takes about 20–30 minutes and is free. You can also send photos through the form on this page and we will usually give you a preliminary price the same working day. Hidden damage behind panels sometimes only shows up after disassembly. If it changes the price, we call you before doing any extra work.

It depends on the damage and on parts availability. Minor scratches and paintless dent repair often take 1–2 days, a bumper or a single panel 2–4 days, and larger collision repairs 1–3 weeks. You get a target completion date with the estimate, and we keep you updated if anything changes.

Yes. We use genuine Tesla parts whenever they are available and order them for your car’s VIN. If a genuine part has a long lead time, we may offer a quality OEM-equivalent alternative, but only with your approval, and we always tell you exactly what was installed. TeslaPoint is an independent repair shop and is not affiliated with Tesla, Inc.

Yes. The forward-facing Autopilot cameras sit behind the windshield, so after replacing the glass we mount the camera bracket precisely and run the camera calibration. Before handing the car back we road-test it and confirm that Autopilot and the active safety features are available. The same applies to bumper repairs that involve parking sensors or radar.

Yes. We mix the paint from your car’s factory color code, then fine-tune the shade with a spectrophotometer and spray-out test cards under daylight lamps. Tesla’s multi-coat colors such as Ultra Red, Midnight Silver Metallic and Pearl White need extra layers, and where necessary we blend into the neighboring panels so the repair is invisible.

Yes. Most hail dents can be removed with paintless dent repair (PDR): the metal is carefully worked back into shape from behind, so the factory paint stays intact and the repair is faster and cheaper. Dents with cracked paint or on sharp body lines may need conventional repair and refinishing; we explain which method fits each panel.

Yes. Bodywork and paint come with a 2-year warranty against workmanship defects such as peeling, fading or color mismatch. Replaced parts are covered by the manufacturer’s warranty. Keep your invoice: if something is not right, bring the car in and we will fix it free of charge.

If your Tesla cannot be driven, we arrange a flatbed tow anywhere in Baku and on the Absheron peninsula. A Tesla should never be towed with its wheels on the ground. For longer repairs we can help you get a replacement car through our rental partners; ask about availability when you book.

We accept cash in manats, Visa and Mastercard bank cards, and bank transfer for companies. For insurance repairs the insurer pays us directly and you only cover the deductible or any work outside the claim. Payment is due when you pick up the car.